Chilean in San Francisco. Head of Customer Success at Wheel the World. Always learning, always moving forward!
A playground. My first website ever, built (and rebuilt) with AI as my co-pilot. I use this space to experiment with branding, design, and the kind of work I want to do more of. Iterating out loud, on purpose!
I'm a Chilean B2B leader and relationship builder, based in San Francisco. I started my career as a designer in retail at Forus, Chile's biggest lifestyle group, where I spent eight years learning how to build, sell, and grow brands across LATAM.
Then I crossed paths with Wheel the World in 2018, a startup using technology to make travel accessible for people with disabilities, and never looked back. I joined as employee #5 and grew into different leadership roles as the company scaled.
Today I lead Customer Success there. My favorite part of the job lives at the intersection of strategy and people: building real partnerships, mentoring an amazing team, and finding new ways to scale our impact (lately with a lot of help from AI).
I lead the post-sales lifecycle for a portfolio of 140+ enterprise partners (DMOs, hotel chains, service providers). My approach: zero churn, multi-threaded relationships, and QBRs that focus on real value, not slides.
I move between two cultures and two markets every day. Native Spanish, fluent English, and a deep understanding of how to build with LATAM teams while operating inside a US tech ecosystem.
I build internal AI tools that scale my team's output. My own AI assistant, Ayla, runs on a server I manage and helps me with everything from CRM hygiene to drafting docs, proactively.
